Privacy Policy

This website (hereinafter referred to as "the Website") needs to collect and use personal data about individuals, including past, present, and potential customers, to carry out its business and meet the requirements of its customers effectively. We acknowledge that the legal and proper treatment of personal data is crucial to the success of our operations and to maintaining the trust of our customers in us. This Privacy Policy (together with our Terms and Conditions and Cookie Policy) governs the collection and storage of your personal information, the use we make of it, and your rights to control the data we have about you. Please read this Policy carefully. By accepting to become our user or customer and providing us with your personal data, you consent to the practices described here.

Any personal data that we collect, record, or use in any way will have appropriate safeguards applied to ensure compliance with the applicable Law.

When you become a user or customer and complete forms on our Website or when you email us or call us on the phone, we may collect and process personal data about you. This includes information when you place an order or search for a product, participate in contests or surveys, or report an issue. The information you provide us may include your name, age, address, email address, home, office and/or mobile phone number, financial information. You may also be asked to provide us with information about your business partners or directors, in which case you should ensure that you have permission to do so.

When you visit our website, we may automatically collect technical information, including your IP address, login information, the products you viewed or searched for, the type of browser, plugins you use, operating systems, and platforms. We may also collect information about your visit, including the URL, page response times, download errors, duration of visits to certain pages, page interaction information. We may also use geographic location data that identifies your location within the country.

When we collect sensitive data, we will take appropriate measures to ensure that we have explicit consent to retain, use, and retain the information.

If false or inaccurate information is provided and fraud is suspected or identified, this will be recorded and the details will be passed on to fraud prevention agencies. Law enforcement agencies may access and use this information. The information may also be used to prevent theft, fraud, and money laundering, for example, by verifying details of credit applications or managing credit accounts.

​We may use your information to manage your business account with us and update the records we have about you from time to time, to fulfill our contractual obligations to you and to provide you with your goods and information about your goods and our services; to provide you with information by post, email, telephone or SMS about other goods and services we offer that are similar to those you have already purchased or inquired about and that may be of interest to you; to make suggestions and recommendations about goods or services that may interest you; to welcome you to our Website and bid you farewell when you leave; to analyze your purchases and buying behavior; to be able to provide you with a better service; and to keep our Website safe and secure.

We have a responsible marketing policy and do not give details of our customers or users to related persons or any other company without their consent. We may anonymize the data we have about you or your company and share it with our suppliers and partners for their own marketing activities.

Additionally, we may disclose your information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.

We may share your information with selected third parties for the fulfillment of our contractual obligations with you, such as direct shipping providers, analytics providers, and search engine providers who assist us in improving and optimizing our website, and credit reference agencies.

We may disclose your information in the event that we sell or buy any business or assets or if we are under a duty to disclose or share your personal data to comply with a legal obligation or to enforce or apply our Terms and Conditions, and Cookie Policy.

Regarding the storage of your data, we will take all reasonably necessary measures to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. All payment transactions are encrypted using SSL technology. Where we have given you or where you have chosen a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

These terms of use, their content, and their formation are governed by the laws of the Bolivarian Republic of Venezuela. The parties agree to the exclusive jurisdiction of the courts of the said country over any conflict or dispute.

To get in touch with us, you can do so via email, phone or through the contact form available on the Website.